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Breanna's Fitbit inspire

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‎02-20-2020 12:19

‎02-20-2020 12:19

My app deleted all my info from yesterday and today it is only tracking my steps not my active hours my sleep or my workouts for two days

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‎02-20-2020 14:13

‎02-20-2020 14:13

hi @BreannaG 

Please restart your fitbit :

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Please let us know how this goes.  

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