Broken charger and fitbit

[Sunnydey]

Hello

My charger broke for my Inspire HR. ALSO  the Fitbit itself does not light up when I turn my wrist to look at it. what is my next step for returning it for repair or replacement. I am actually interested in upgrading it is there any way that I can trade mine in for a better one? Please let me know what I need to do and if there's a deposit possibility.

Thank you 

Sunny Montes

[cathm]

Hi @Sunnydey 

I am so sorry to hear your charger broke.  You can always purchase just a charger.  Here is the link to that item:

https://www.fitbit.com/us/products/accessories/inspire-charging-cable?sku=169RCC

Did the screen awake setting accidentally get changed?  To check: Press and hold the button on the Inspire HR for two seconds. From there, you can check if the screen awake setting is on.  If the setting is dim with a line through it, it is turned off.  If that is the case, tap the setting to turn it on.

I hope this information helps 😊

[Sunnydey]

Hello
I was hoping the charger is covered by the 2 year protection plan I
purchased when I got my fitbit. I do have another question. Do you guys
give any kind of trade-ins when you upgrade?

Thank you for your time,
Sunny Montes