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Broken square clasp on inspire hr

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‎02-01-2020 19:05 - last edited on ‎06-11-2020 10:00 by Fitbit Moderator

‎02-01-2020 19:05 - last edited on ‎06-11-2020 10:00 by Fitbit Moderator

I received my new Lilac colored Fitbit Inspire HR on Monday of this week and have worn it less than a week. Today I noticed the square clasp gone on it and now I have a new fitbit I cannot use. Very disappointed to say the least. I found the square clasp but I am unable to fix it. How can I get a new band replacement to replace the clearly defective one I received. Thank you

 

 

Moderator edit: removed personal information

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‎02-01-2020 20:07

‎02-01-2020 20:07

Hi @Hlm061076 Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.

 

You might want to remove your email address, as this is a public forum.

Stepping in the U.S.A. since September 2013. Android 14

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