Calories and active minutes changed after syncing

[Kimoosis]

Hello, I have this problem eversince updating my fitbit app that when I sync the watch, the calories entered are decreased as if no calories were burned during active time, for example I have burned 3000 cals according to my watch but when it syncs, It decreases to 1400 on both the app and the watch; also eventhough excersise is detected, no active minutes is tracked. Please help me fix this.

Moderator edit: Format and subject to clarity

[YojanaFitbit]

Hi @Kimoosis. welcome to the Community Forums. Thanks for reporting the issues with your active minutes and for the steps that you've tried to fix this.

That's odd! I'd like to know if your device is always syncing correctly as it happens to me once. That when it tries to sync it shows the information updated, but if the sync doesn't complete or fails the information reverts to the previous data.

You can also restart your device and check if this helps in the future. I'd also recommend checking the information for previous activities during different days, to see exactly what are the activities that are giving you active minutes. And confirm if they are also disappearing from previous days. You can go to the Fibit.com Dashboard on the computer or on the browser in your phone, click on Log > Activities > Choose the date and choose to see calories.

Your Active Minutes will be shown with the calories in high intensity level as green lines, as you can see in the picture. Moderate intensity level are shown in yellow lines.

I'd like to confirm if you're not using the option Mobile Track or if  you're not using both trackers in the same account. This might be also affecting your steps.

 Keep me posted!