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Calories burnt vanished from account

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‎04-11-2020 11:07 - last edited on ‎04-29-2020 12:54 by Fitbit Moderator

‎04-11-2020 11:07 - last edited on ‎04-29-2020 12:54 by Fitbit Moderator

My fitbit was showing ~2500 calories burnt so far, after a significant amount of exercise. However a couple hours later it suddenly changed amount of calories burnt to a day as in I hadn't done any exercise around 2000. Is there any reason this would have happened? </

 

 

Moderator edit: updated subject for clarity

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‎04-29-2020 12:59 - last edited on ‎06-11-2025 07:58 by Fitbit Moderator

‎04-29-2020 12:59 - last edited on ‎06-11-2025 07:58 by Fitbit Moderator

@Mia.coffee Welcome to the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your calories disappearing from your account. This is odd. Do you have any third party apps linked to your account? Have you manually logged any activities? These may overwrite the data detected by your tracker. Still I suggest you log out from the app, restart your phone and log back in. Also make sure that the app is up to date.

Let me know how it goes.

Alvaro | Community Moderator

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