Can not scroll on my Fitbit inspire HR

[LP171]

Since last week I have not been able to scroll on my Fitbit and select the exercise I am doing. I have tried many times to restart it by putting it on charge and holding the button down and the smiley face appears but it still does not let me scroll. I have also ensured my app is up to date. I only bought this in March! Please help!

Lucy

[KLangs7]

Same experience, considering throwing in the towel and just getting the new Apple Watch.  What good timing for a release when FitBit stops working...

[JuanJoFitbit]

Hi @LP171, welcome to our Fitbit Community. I'm sorry to hear about the screen swiping issues that your Inspire HR has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@KLangs7, thank you for joining us in this thread. I'm sorry to hear that your Inspire HR is also experiencing screen swiping issues. I know how frustrating this is for you and we appreciate your feedback since this helps us to keep improving.

I was able to get in touch with our Support team and wast told that they assisted you via chat and you already have a case created. If the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.

[MapleX07]

Try wiping the Fitbit screen off with a wet towel. Let it dry on its own, and it should go back to normal. The screen thinks the water is a human hand, so when it disappears, it will be back to normal.