help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't access Inspire HR apps after update.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2021 00:52 - last edited on ‎01-20-2021 14:00 by Fitbit Moderator

‎01-18-2021 00:52 - last edited on ‎01-20-2021 14:00 by Fitbit Moderator

Hi, After today's recent update, my Fitbit Inspire HR hasn't been working as before.

I can't access any apps such as exercises, timers, alarms, when scrolling. It simply moves between the calories, heart beat and milage, steps on the clock face.

I have tried to reset it with the button, which does nothing, and rarely get that happy face to reset.  it still syncs good with the app. I have uninstalled the app but still no luck. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-20-2021 13:54

‎01-20-2021 13:54

Hi @Gracielamillan0, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this issue, can you please let me know when was the first time you experienced this situation and how many times since then? What happen when you try to open the apps that were mentioned in your post? Which phone are you using with your Inspire HR?

 

Looking forward to your reply. 

Best Answer
0 Votes