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Can't access sleep area on the Fitbit app

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‎03-17-2021 10:42 - last edited on ‎03-17-2021 11:20 by Fitbit Moderator

‎03-17-2021 10:42 - last edited on ‎03-17-2021 11:20 by Fitbit Moderator

Is anybody else having issues with the sleep data?  Every time I go to look at my data the app just freezes so I have to shut down and re-enter.  Only started happening in the last week

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-17-2021 11:22

‎03-17-2021 11:22

@Bigboychelsea Welcome to the Community. 

 

Sorry to hear about this. Try logging out from the app, restart your phone and log back in. If the issue persists I suggest you uninstall and reinstall the app.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-18-2021 03:55

‎03-18-2021 03:55

Restarting phone doesn’t help. App hangs every time I try to access sleep data from main screen. Will try reinstalling app but seems like a change caused this. 

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‎03-18-2021 04:49

In response to Nancyabela

‎03-18-2021 04:49

@Nancyabela Thanks for being part of our Community! 

 

Sorry to hear about this and thank you for troubleshooting this issue. Please do try uninstalling and reinstalling the app. I also wanted to share that our team is aware of this issue and is currently investigating it. Check this thread for any updates about this.

 

See you around.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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