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Can't acess to my history

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‎10-05-2024 18:19 - last edited on ‎10-08-2024 08:15 by Fitbit Moderator

‎10-05-2024 18:19 - last edited on ‎10-08-2024 08:15 by Fitbit Moderator

I can no longer access my fitbit history. I have been a member over 10 years.

 

Moderator edit: clarified subject.

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‎10-08-2024 07:36

‎10-08-2024 07:36

Hi @jimmyjames. Good to see you participating in the community. 

Thank you for reaching out and letting me know the difficulty that you are experiencing with your history..

May I know if you logged in with a different email address, or even created a new account when logging out and trying to log back in again?

Please make sure that the app is up to date. In addition, try to perform the following steps on the Fitbit app:

  • Log out from the Fitbit app.
  • Open the Fitbit app and log back into your account.
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