Can’t back out to previous screen on my Fitbit Inspire

[mizmuz]

Recently the side buttons on my Inspire stopped working. I can’t back up to the previous screen. I’ve had suggestions to use some air to blow off the buttons, but that did nothing.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@mizmuz It's great to see you in our Fitbit Community. Regarding the buttons issue that your Inspire has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to restart your Fitbit Inspire as described in this help article. After this, monitor your Fitbit device and see if the issue gets fixed.

Hope this helps.

[mizmuz]

Have retried this numerous times and cannot get it to restart. Attempted to do a factory reset and DID get the smiley face. However, I’m still having the same issue. Once I scroll up to Settings and tap, I can’t back out because the buttons don’t work. After a period of time, my Fitbit goes back to the clock face. I’ve tried changing the clock face as suggested by some - still no buttons working.

Sent from my iPhone

[JuanJoFitbit]

@mizmuz Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.