Can't change Clock Face on my Inspire HR

[NaulterEgo]

I have not been able to change the clock face on my Fitbit Inspire HR. I have read many forum posts and followed the instructions perfectly. Every time I click on clock faces inside the app I get a "No Internet" error (See attached image. This happens via Wifi and Mobile Data connection types.

I have rebooted the device multiple times both ways (connected to charger and using the reboot device heading under settings).

We have 4 Fitbit Inspires in my house, 3 HRs and 1 Inspire 2. None of the other devices have this issue and the clock faces can be changed without issue.

I have also unpaired the device, "forgotten" the Bluetooth device connection without luck. The device is about months old and I have never been able to change the clock face. I have however, once or twice,

 

been able to view the clock faces from inside the mobile app.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @NaulterEgo, it's great to see you in our Fitbit Community. I totally understand how you feel about the clock face changing issue that your Inspire HR has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please check out if your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of the app, restart your phone, open the app and log in. After this, check out if you can change the clock face. Make sure to follow the steps listed in this help article.

Keep me posted on the outcome.

[NaulterEgo]

As you can see the latest version is installed. I did however take it a step further. After following your instruction, I then cleared the application Cache and deleted all data. Uninstalled the application. Restarted the phone again. Reinstalled the application. Forgot the device under Bluetooth settings. Logged back in to the Fitbit application. Set-up the device as new and repaired using Bluetooth.

All for not. Same outcome when I try clicking on the "Clock Faces" portion of the app. Please note that the same thing happens when I try the "Apps" button. Although the "How To Use" and "Accessories" buttons work perfectly fine.

I'm assuming the next step is to factory reset the Fitbit device itself?

[NaulterEgo · Accepted solution]

I have figured out my issue. It came to me like a bolt of lightning this morning. I use a private DNS server on my phone to block ads. The DNS server was the culprit. For some reason it would block the Clock Faces and the Apps tabs from opening. 

I simply turned off the private DNS server and Viola: everything works now.

Selected my new clock face and turned the private DNS server back on.

Problem solved. Figured I'd put it out there on the slim chance that anyone else encounters this issue.