Can't change Inspire 2 clock face "Oops, looks like there's no Internet connection"

[DanielKerling]

I have the latest software for the app and firmware for the device and when I got to the app to change the clock face, there is no option saying "clock face" on the app just "gallery", "how to use" and "accessories".

When I click on "gallery" which has a watch face image it opens up but then says "Oops, looks like there's no Internet connection" but I have both mobile data and Internet available on my phone.

Just want to change my clock face style and this is making things very difficult

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there, @DanielKerling. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

In addition to the steps you've done so far, I'd recommend trying the following:

1. On your phone, tap Settings →Bluetooth → the information icon → next to the name of your Fitbit device  → Forget This Device.

2. Turn off Bluetooth

3. Restart your Inspire 2. For more information, see How do I restart my Fitbit device?

4. Turn on Bluetooth  

5. Open the Fitbit app and set up your tracker as new device to refresh the connection: 

• Tap the Today tab → Tap your profile picture 
• Tap Set Up a Device. 
• Choose your device and follow the on-screen instructions to continue

If you continue having issues, see Why won't my Fitbit device sync? You can also try syncing your watch with a different internet connection or on another network so you can install a new app or clock face on your Inspire 2.

Hope that helps. 

[DanielKerling]

Hi,

I have tried all of your recommendations and still getting the same message
of no Internet connection.

I believe it may have been due to the update. I am currently using 2
Samsung devices and both are getting the same error.