Can't choose any options on Inspire HR

[Tobiquer]

Since yesterday it does not respond to any prompts, just the current time. 
if I try to scroll up or down the time vanishes .

when I obtained my 10,000 steps it vibrated and revealed the total steps. I can still see information on my iPhone . 
I tried to restart it: the smile showed up but it did not vibrate. 
When I was swimming this week I wore it for the first time in the water because it has the swimming app, but I took it off after about 15 minutes, 

I am not sure if that is important for this issue. Any advice ?              Thanks ! 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tobiquer.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend trying the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device? 

Hope this helps. 

[Tobiquer]

I have tried to reset it with no success.
It does nothing after the smile 😊!
Can you help ?
Andrea

[LiliyaFitbit]

Thank you for your reply, @Tobiquer.

I appreciate your efforts and the additional details. I understand how you are feeling and recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.