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Can't connect Inspire HR to Fitbit app

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‎06-03-2020 10:38 - last edited on ‎06-08-2020 08:49 by Fitbit Moderator

‎06-03-2020 10:38 - last edited on ‎06-08-2020 08:49 by Fitbit Moderator

I have it 2 days

Yesterday it worked perfectly i was more than 100% happy BUT

Today at noon i tap on exercise an it work for few sec then i tried tap on it again and it freak out

( started buzzing rly intense ) because  it wasnt connected to the phone ( i have in my back pocket.)

 

So I tried to restart it, turn off my phone, log out from app, uninstall app, and FINALLY 

tap on forget the device on the app.... 

I guess it was a mistake because i'm can't connect it since 

i tried on iphone and on laptop ( windows) It's still not working ....

Now i run out off ideas so i hope some of you will help me 

 

 

Moderator edit: updated subject for clarity

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‎06-08-2020 09:06 - last edited on ‎06-13-2025 06:52 by Fitbit Moderator

‎06-08-2020 09:06 - last edited on ‎06-13-2025 06:52 by Fitbit Moderator

@Juliar224 It's great to see you in the Community! 

Let me help you with your Inspire HR not syncing with your phone and thank you for troubleshooting this issue. I suggest you follow these suggestions in the following order:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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