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Can't connect my Inspire 2 to my phone

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‎03-20-2022 22:00 - last edited on ‎12-18-2022 22:39 by Fitbit Moderator

‎03-20-2022 22:00 - last edited on ‎12-18-2022 22:39 by Fitbit Moderator

I can't get connection with my cellphone A12 Galaxy Samsung  

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

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‎03-22-2022 14:05 - edited ‎01-08-2024 05:05

‎03-22-2022 14:05 - edited ‎01-08-2024 05:05

Hi there, @connieprososki1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

As a first approach, please make sure that your A12 Galaxy meets the requirements listed here.

If it does, please follow the steps below: 

1. Remove the Inspire 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Inspire 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Inspire 2.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎03-22-2022 14:05 - edited ‎01-08-2024 05:05

‎03-22-2022 14:05 - edited ‎01-08-2024 05:05

Hi there, @connieprososki1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

As a first approach, please make sure that your A12 Galaxy meets the requirements listed here.

If it does, please follow the steps below: 

1. Remove the Inspire 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Inspire 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Inspire 2.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer