Can't connect my Inspire HR on my Galaxy Tab A 2019

[SunsetRunner]

My bluetooth is on

My GPS is activate

I download the Fitbit application

The application can send un number to my Inspire Hr but after that, the application just roll and my fitbit don't connect.....

I was connected on a older tablet that I didn't have anymore so I don't understand why a newer one can't connect.

Please help me!

Moderator Edit: Clarified subject and formatting

[Odyssey13]

Hi @SunsetRunner  did you try just logging in with your usual account and password? You don't need to set up, just log in. These devices pair with the email address/account. See if that works for you and let us know.

[SunsetRunner]

It is not the logging who doesn't work, it's when I whan to add a fitbit apparel in my account that is not working......

The application send the 4 numbers code on my watch and it's after this step that the connection seem not working....

[Odyssey13]

You just starting out with Fitbit or have you been using one for awhile?

[SunsetRunner]

I was connected on my old tablet with the same account but I don't have this tablet anymore....

[Odyssey13]

@SunsetRunner  Just log into your new tablet with your old email and password and see what happens.

[SunsetRunner]

I didn't change my email.....I think 🙂 

Or It's not the same but I dont remember the other one....

Thanks for the help @Odyssey13!

[BraulioFitbit]

Welcome to the Community, @SunsetRunner and thanks @Odyssey13 for the assistance 😀.

As @Odyssey13 mentioned, it's not necessary to setup your Inspire HR if you're just switching to a new tablet as you only need to login to your Fitbit account. If the setup process is still getting stuck, I recommend you to force stop the Fitbit app from your tablet's Settings > Apps > Fitbit.

You can also try the troubleshooting steps from this help article.

Hope this helps.

[Odyssey13]

Why not start from the beginning? Click to learn how to set up and use the email you want.