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Can't connect my Inspire HR to my Mac

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‎09-22-2019 01:51 - last edited on ‎09-24-2019 06:22 by Moderator Alum

‎09-22-2019 01:51 - last edited on ‎09-24-2019 06:22 by Moderator Alum

So i bought this today and i have a trash iPhone 5 that cant run the app so i decided to try and set it up on my mac (its a late 2012 model running on 10.14.3) I downloaded the mac application, but when i sign in it shows no images or text but there is 4 pages, all it shows is the 'next' and 'back' buttons. Can i please get some help?

 

Moderator edit: Subject for clarity

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‎09-24-2019 06:21

‎09-24-2019 06:21

Hi @mcfarmaa nice to see you around. Welcome to the Community Forums. 

 

Sorry for the delayed response. Thanks for reporting the issues that you're having to set up your Fitbit Inspire HR with your devices. If you're still having set up issues, please make sure that you're downloading the correct program on your Mac computer. Your iPhone 5 is not compatible with Fitbit devices, so I'd suggest to uninstall and reinstall the Fitbit app from your computer. You can click here and check that you're clicking on "Mac" > "Download for Mac".

 

You'll find the complete list of compatible devices here and more set up instructions in this article: How do I set up my Fitbit device?

 

Let me know if you have more questions.

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