Can't enter in Woman’s Health on Inspire HR

[MartaWalczynska]

Hi, maybe you know why on my Inspire HR I cannot enter in Woman’s Health. Everything else is ok, synchronized with my IPhone, I see the woman’s health icon, it’s normal, not grey (like sometimes for inactive options) but when I want to enter, I touch/click on it nothing happens. I tried to change the sex to make and come back to female, nothing, I tried to change the langue - nothing. Thanks in advance for any suggestions. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @MartaWalczynska.

I appreciate your participation in the Forums and sharing that you're unable to enter in Woman’s Health on your Inspire HR. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. When you swipe up from the clock face on your tracker, you should see your daily stats, including information on the current stage of your menstrual cycle. However, it's not designed that you can click on it. For more information about navigating your Inspire HR, see How do I navigate my Fitbit device?

If you're still experiencing difficulties with this, please let me know the additional details and we'll continue to work towards a resolution.

I'll be around. 

[MartaWalczynska]

Hi, but I cannot enter when I click on my app, not on my band. In the application it's inactive event if it seems "normal" no grey, not nothing. I cannot enter into the calendar and so I have no info about my cycle.

[MartaWalczynska]

When I touch it nothing happens

[LiliyaFitbit]

Thank you for your reply, @MartaWalczynska.

I appreciate the additional details and thank you for providing a screenshot. I recommend trying the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app. 
3. Reboot your phone.
4. Open the Fitbit app, log back in and try to open the Woman’s Health tile.

If the issue persists, you can try to remove the tile and then add it back. For steps, see How do I add, remove, or rearrange tiles on my Fitbit app dashboard?

Let me know how it goes.

[andyjak]

Hi, did you find a solution for your problem? I have the same issue on my app paired with Inspire HR

[LiliyaFitbit]

Welcome to the Fitbit Community, @andyjak.

Thank you for joining the thread and sharing that you're experiencing the same issue. I would like to confirm if you've already tried the steps from this post and tried to clear your iPhone cache. 

If the issue persists and you're using Apple iOS 13 or higher, please try uninstalling and reinstalling the Fitbit app. 

Hope this helps. 

[regalvao]

Hi, did you find a solution for your problem? I have the same issue on my app paired with Inspire HR, and I have IPhone 8. 
I've already cleared my iPhone cache, deleted and installed the Fitbit app again and nothing has changed, I can't access Women's Health, I click on it and nothing happens, it's frustrating

[andyjak]

Unfortunately even after Liliya’s help, it didn’t work. I have an iPhone SE 2016. 
I wouldn’t mind if the Fitbit didn’t have this function, but when it’s there and doesn’t work, you’re right it’s kinda frustrating.

[MartaWalczynska]

Hi, unfortunately it didn't help. Any other solution?

[LiliyaFitbit]

Welcome to the Fitbit Community, @regalvao. Thank you for your replies, @andyjak and @MartaWalczynska.

Thank you for the details mentioned and the troubleshooting performed. I understand how you are feeling and would like to confirm if you're using the Fitbit app in English or in another language? Have you tried to change the language to English to see if this helps? Please also provide the OS version of your iPhones for further investigation. 

@regalvao I was able to see that you have already contacted our Support team. I am sure they will do their best to help you, please keep an eye on your inbox.

Looking forward to hearing back from you.