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Can't get Inspire HR to sync

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‎10-07-2021 05:23 - last edited on ‎10-07-2021 14:14 by

‎10-07-2021 05:23 - last edited on ‎10-07-2021 14:14 by

Hi,

I cannot get my Inspire HR to sync or send me updates on my steps etc I have tried resetting it, switching Bluetooth on and off as well as uninstalling and re-installing the app.

I used to have another fitbit on my account 5 years ago and adding this one has just led to constant issues.

Any ideas?

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎10-07-2021 05:55

‎10-07-2021 05:55

Hi @Mandyjanek71  you could just start over with a new account and your data would begin at that point. You might want to read this article on troubleshooting the syncing problem - click to see. 

Stepping in the U.S.A. since September 2013. Android 14

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‎10-07-2021 14:33 - last edited on ‎06-29-2024 20:41 by Fitbit Moderator

In response to Odyssey13

‎10-07-2021 14:33 - last edited on ‎06-29-2024 20:41 by Fitbit Moderator

Welcome to the Fitbit Community, @Mandyjanek71. It's good to see you around and thank you for your support, @Odyssey13.

@Mandyjanek71 Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming if your device is paired to your Fitbit account by doing the following:

  1. Make sure your Fitbit app is updated to the latest version: How do I update the Fitbit app?
  2. Restart your phone, open the Fitbit app, tap the Today tab, and tap your profile picture.
  3. Tap Set Up a Device.
  4. Choose your device and follow the on-screen instructions to continue.

If you're experiencing any difficulties, please follow our troubleshooting tips in Why can't I set up my Fitbit device?

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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