10-07-2021 05:23 - last edited on 10-07-2021 14:14 by LiliyaFitbit
10-07-2021 05:23 - last edited on 10-07-2021 14:14 by LiliyaFitbit
Hi,
I cannot get my Inspire HR to sync or send me updates on my steps etc I have tried resetting it, switching Bluetooth on and off as well as uninstalling and re-installing the app.
I used to have another fitbit on my account 5 years ago and adding this one has just led to constant issues.
Any ideas?
Moderator edit: subject for clarity
10-07-2021 05:55
10-07-2021 05:55
Hi @Mandyjanek71 you could just start over with a new account and your data would begin at that point. You might want to read this article on troubleshooting the syncing problem - click to see.
10-07-2021
14:33
- last edited on
06-29-2024
20:41
by
MarreFitbit
10-07-2021
14:33
- last edited on
06-29-2024
20:41
by
MarreFitbit
Welcome to the Fitbit Community, @Mandyjanek71. It's good to see you around and thank you for your support, @Odyssey13.
@Mandyjanek71 Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming if your device is paired to your Fitbit account by doing the following:
If you're experiencing any difficulties, please follow our troubleshooting tips in Why can't I set up my Fitbit device?
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.