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Can't get my Inspire to turn on

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‎12-01-2019 12:50

‎12-01-2019 12:50

I've been trying and failing to turn on my Inspire, and set it up. 

I've managed to charge it to 100%, but it won't respond to tapping or swiping the screen, and won't appear as a Bluetooth device on my phone. Beyond charging it,I I can't go any further with the set up of my device. I've restarted it several times to no avail. What can I do? 

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‎12-01-2019 13:00

‎12-01-2019 13:00

(it's only displayed three different screens so far, the charging screen, the ":)" for restarting and mostly the loading/diamond Fitbit logo, with the Fitbit setup link underneath) x

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‎12-02-2019 23:19

In response to Char175

‎12-02-2019 23:19

The 🙂 tells you the tracker has turned on. 

Open the Fitbit app and choose Add Device. Now choose your tracker and follow the prompts. 

 

The user will not be able to find the tracker through the phones Bluetooth device. 

 

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