Can't get past the set up screen of my Fitbit Inspire

[AmandaGeorge]

How do I get past the setup screen on my replacement Inspire please?  It's fully charged and set up online and on my computer but I can't work out how to get rid of the fitbit.com/setup screen on the device.

Any ideas please?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @AmandaGeorge, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Inspire is still showing the "fitbit.com/setup" screen, even though you already set it up.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

I'll be around if any question arises.

[AmandaGeorge]

Thank you so much, @JuanJoFitbit - it's all fixed now and the line was because it was installing the Firmware update that I'd totally forgotten about (thanks to my brain damage)... it's working brilliantly again now, just wish I'd used the chat thing yesterday morning instead of in the evening lol

[JuanJoFitbit]

Hi @AmandaGeorge, thank you for getting back. I'm so glad to hear that your Inspire HR is working properly now. Thank you for posting the update here.

As a side note, I'd like you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[AmandaGeorge]

Thank you @JuanJoFitbit - I already visit and post in the main forum most days though lol

[JuanJoFitbit]

Hi @AmandaGeorge, that's awesome! I hope you liked it. Don't hesitate to get back if more assistance is needed.

Have a great day and stay safe! 😀