Can't install Fitbit connect on Mackbook Air

[Gillenhaus]

Help! The setup link page is not active (sorry that page is following another trail. Tried from multiple computers/browsers, and can find no other way to Fitbit Connect software to download on my Macbook Air. 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Gillenhaus  go to the Apple store and search for Fitbit Connect. If not, see if any of the iOS download sites have that program.

[Gillenhaus]

Thanks, but App Store only has the app that works with iphones and ipads. We need the Fitbit Connect software for a MacBook Air. Used to be available at fitbit/setup but that link is inactive.

[MarreFitbit]

Hi there @Gillenhaus, welcome to the Community Forums. Thanks for the details provided in your posts.

To install Fitbit Connect and set up your device:

1. If your computer isn’t Bluetooth-enabled, insert a wireless sync dongle into a USB port on your computer.
2. Go to http://www.fitbit.com/setup.
3. Scroll down and below the pink Download button you can select Mac or Mac 10.5, then select the pink Download button.
4. After the download completes, double-click the downloaded file to start installation.
5. After installing, when prompted, choose Set up a New Fitbit Device. 
6. Follow the on-screen instructions to create a Fitbit account and connect your device. 

If you cannot open http://www.fitbit.com/setup, please send a screenshot showing us what you get when going there so we can take a closer look.

We hope that helps, let me or @Odyssey13 if you need further assistance.

[lennyr]

Hello

When I try to go to fitbit.com/setup I get this error fitbit.com/en/ca/404  and a page that says :"Sorry that page is following another trail"   Attempting to download fitbit in order to set up a replacement unit,

Thanks

Lynn

[Ellicass]

I am having the same issue. There is no download here button but the one pictured. And that leads me to instructions that lead me back to the setup page. I have been going in circles for an hour. Please help!

[livdddd]

I have the same issue. My phone has broke and i want to track my fitbit through fitbit connect on my MacBook air whilst its getting repaired however when I click on www.fitbit.com/setup page it shows no option for download on mac but just keeps directing me to a help page and then back to the same setup page. Is this an issue for only macbook air? does anyone have a solution?

[LZeeW]

Hello @livdddd and welcome to the Help forums.  Fitbit Connect will not help you.  I see that you are very new to Fitibt.  The Inspire/Inspire HR aren't compatible with Fitbit Connect.

@Ellicass  This applies to you, too.

[LZeeW]

@Gillenhaus   I am very sorry that you were given information that can't help you.  The Inspire HR is not compatible with Fitbit Connect.

[livdddd]

I have a charge 4 not an inspire HR

[LZeeW]

@livdddd  Sorry, the Charge 4 isn't compatible with Fitbit Connect either.  You posted in the Inspire/Inspire HR forum.  No harm, no foul.