help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't install a new clock face on my Inspire HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2020 04:44 - last edited on ‎10-13-2020 04:18 by Fitbit Moderator

‎10-12-2020 04:44 - last edited on ‎10-13-2020 04:18 by Fitbit Moderator

I want to change the display for the clock on my Inspire HR but when I choose an alternative Clock option , the app just freezes and doesn't download the new display. I have tried uninstalling and re-installing the app, but it is still the same. Is there a bug?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
3 REPLIES 3

‎10-13-2020 04:18

‎10-13-2020 04:18

Hi @OodieGPH, welcome to our Fitbit Community. I'm sorry to hear about the difficulties you've experienced while trying to change the clock face on your Inspire HR. Regarding your question, we haven't received reports about a bug affecting the clock faces option.

 

Please try logging out of the Fitbit app, then restart your phone, open the app again and try changing the clock face again.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎10-15-2020 09:04

In response to JuanJoFitbit

‎10-15-2020 09:04

Thank you, but I have tried what you suggested and it still refuses to
load a new clock face.  Any other ideas?
Best Answer

‎10-15-2020 13:08

In response to OodieGPH

‎10-15-2020 13:08

I have just got my new Inspire HR Fitbit today. I have the same problem as you and tried all the suggested fixes with no joy.

Best Answer
0 Votes