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Can't live Inspire HR heart rate data in app

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‎08-19-2020 09:27 - last edited on ‎08-25-2020 10:09 by Fitbit Moderator

‎08-19-2020 09:27 - last edited on ‎08-25-2020 10:09 by Fitbit Moderator

HELP!  My HR monitor on the App is stuck on the Resting HR number!  I can’t get my real time/zone HR to show. It shows on my wrist device...but it’s difficult to read (I’m old with bad eyes).  I’m sure there’s an easy fix. I just want to make sure that I can control my HR zones during my workout.  

 

 

Moderator Edit: Clarified subject

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‎08-25-2020 10:18

‎08-25-2020 10:18

@KenBallard It's great to have you here! 

 

Let me help you with viewing your live heart rate data on your Fitbit app. I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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