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Can't load clock faces or apps on Inspire HR

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‎07-26-2020 16:35 - last edited on ‎08-02-2020 10:37 by Fitbit Moderator

‎07-26-2020 16:35 - last edited on ‎08-02-2020 10:37 by Fitbit Moderator

Recently purchased Inspire HR after years with an Alta.  Charged device and connected to dongle on Windows 10 laptop.  I can synch with the device (although is doesn't show up in my paired devices list).  The display just shows a horizontal white line.  When I try to load a clock face, the icon on the screen just spins and nothing ever loads.  Per the app, running FW Version 3001.40.50.  Ideas?

 

 

Moderator Edit: Clarified subject

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‎08-02-2020 10:39 - last edited on ‎06-21-2025 04:50 by Fitbit Moderator

‎08-02-2020 10:39 - last edited on ‎06-21-2025 04:50 by Fitbit Moderator

@EMaucott It's great to see that you've visited the Fitbit Community!

Let me help you with your Inspire HR not loading the clock face or apps and only showing a white line. Please restart your tracker by following these instructions and see how it responds.

Let me know how it goes.

Alvaro | Community Moderator

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