Can't open the Exercise app on Inspire HR

[Nabglow]

I am trying to choose an exercise ie elliptical (which I have added and synced after added)  but cannot open on the tracker.  I have tried tapping and swiping but it won’t open.  I can swipe up and down from the clock to see the other stats but can’t get exercise to do anything.

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Nabglow.

I am sorry to hear you can't open the Exercise app on your Inspire HR tracker. I appreciate the additional details and I am here to help. I recommend restarting your tracker by following the steps from this help article: How do I restart my Fitbit device?

If the issue persists, please try changing a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes, I'll be around. 

[Nabglow]

Thanks for the quick reply, that fixed it. Off to exercise! Thank you.

Sent from my iPad

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @Nabglow, thank you for your reply.

I am glad to hear the issue is resolved! Thank you for posting the update here. I hope you continue enjoying the Fitbit experiencing and working on your goals.

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[RiYoga]

I have the same problem and restarting the tracker hasn't helped. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @RiYoga.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts and recommend trying to change a clock face: How do I change the clock face on my Fitbit device?

Keep me posted on the outcome.

[Cathaka]

Hello. I am having the same problem. I have tried restarting it and changing the clock face but I can’t get the exercise app on my tracker 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cathaka.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. Please confirm if you don't have the exercise app on your tracker or you can't open it? I will be glad to assist you further. 

Looking forward to hearing back from you.

[Cathaka]

Hello
I don’t have the fitness tracker on my device. I know I used to have it before but when I press the button I don’t get the option.

As I said I have restarted and changed clock face.

Thanks

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @Cathaka.

I appreciate the additional details. Before considering other options, I recommend adding or deleting an exercise in the Exercise Shortcuts in the Fitbit app and syncing your tracker after that. For more information, see Can I change or reorder the exercises on my Fitbit device?

Let me know how it goes. 

[Cathaka]

Hello. I have a similar problem. I don’t have the exercise app on my tracker. I have tried resetting it, changing clock face and adding and deleting exercise through app but I still can’t get it on my tracker.

[LiliyaFitbit]

Thank you for your response, @Cathaka.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.

[kdubs11]

Hi, i'm having the same issues with in Inspire HR... i've restarted it twice now, changed the clock face three times and reorganized/deleted added exercises twice, i cannot get the app to open. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @kdubs11.

I am sorry that you are going through the same situation, I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

I'll be around if you have any questions.