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Can't open the Fitbit app

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‎07-12-2023 05:56 - last edited on ‎07-15-2023 14:33 by Fitbit Moderator

‎07-12-2023 05:56 - last edited on ‎07-15-2023 14:33 by Fitbit Moderator

Cannot open Fitbit. Have reset password. Wants me to switch to Google.

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-12-2023 11:14

‎07-12-2023 11:14

Hi @Mjwrj. Welcome to the community.

Thanks for the inquiry regarding your Inspire 2.

As far as I know, you can select dismiss if you don't want.

In the meantime, please check the information in this article.

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‎07-15-2023 12:35

‎07-15-2023 12:35

I switched to Google two weeks ago. Right after I had problems with my Inspire 2, mainly the time was 28 min slow and nothing I did could change it. Also my Dashboard on Google was not updating. Tried ALL the fixes many times over several frustrating days. Finally had to call in and they admitted they were still having issues with Google migration. They replaced my Inspire 2 (fitbit only, no charger, no wrist strap) at no charge as I still was within my warranty. I hope this one stays working, but I am sorry I did the migration so soon. 

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‎07-18-2023 09:05

In response to thomjet

‎07-18-2023 09:05

Good to see you around the community @thomjet.

Thanks for the feedback provided about your Inspire 2.

I appreciate you took the time to share the experience with your device and the migration to Google. Please come to the forums for further assistance.

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