Can't pair Inspire HR to phone or computer

[TimInBC]

I have ben given an Inspire HR.

It won't pair with my iPhone or iPad. Have tried everything you recommend here.
A quick look in Community suggests that this is a fairly common problem.  

OK, I say, I'll use the cable and go desktop. Let's see fitbit.com/setup ---- ah, a 404! 

Have you guys given up?

Moderator edit: updated subject for clarity

[Privacyisfake]

I think I have a similar problem.  I'm using my Windows 7 desktop PC and FitBit Connect to attempt to setup my new (never used) Inspire HR.  However, the FitBit Connect application doesn't even have Inspire HR listed as a model to select (to start the setup process.)  This is the first forum entry I have seen that is even close to my issue.

[AlvaroFitbit]

@TimInBC @Privacyisfake Welcome! It's good that the community is growing! 

Let me help you setting up your Inspire HR and thank you for troubleshooting this issue. You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Check that no battery saving app/feature on your phone is affecting your Fitbit app.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find troubleshooting instructions for phone and pc here.

Let me know how it goes.

[Privacyisfake]

I think you're missing the key component here.  In the Windows desktop app - the FitBit Inspire/Inspire HR is not even in the application.  When you are setting up the FitBit for the first time and it asks to select which FitBit model you have - it is NOT in the application itself.  There is an entire list of FitBits but the Inspire line is not one of them.

[TimInBC]

And I think I can assume that what you say applies to Mac desktop as well?
It certainly fits with what I’ve seen.
Thanks.
So … I can concentrate on why it wonm’t pair with my iPad or iPhone.

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Tim Hicks

[Sambucarr]

I cant sync my Inspire HR to my Samsung phone. I set it up ok, it synced and now nothing. Not registering any steps etc. When I try to sync it says " device not found". I've tried all the recommendations to no avail. Have I purchased a dud?