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Can't pair Inspire HR with Huawei phone

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I woke up this morning and my inspire is not paired anymore with my Huawei phone . I tried everything for over an hour, I reset the phone I turned off Bluetooth on my phone and then back on, I plug my inspire hr to my USB, tried to pair it without success, it only a year I have this replacement, my tv paired but my inspire hr did not pair

Please help

 

 

Moderator Edit: Clarified subject

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@SunsetRunner Welcome to the Fitbit Community! It's great to have you here!

Thank you for troubleshooting this issue. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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I had to reset my Fitbit and reinstall myfit app and finally it worked, ty
so much for your assistance
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@SunsetRunner thank you for the update.

Really happy to hear that you were able to fix the issue and thank you for sharing exactly what you did as this may help other members in the same situation.

Happy stepping and stay safe!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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