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Can't pair Inspire HR

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‎05-24-2019 16:16 - last edited on ‎05-25-2019 05:41 by Moderator Alum

‎05-24-2019 16:16 - last edited on ‎05-25-2019 05:41 by Moderator Alum

hi 

I just buy new inspire hr, when i try to install the apps, there were nothing showing up in my devices. Now i accidently delete my apps and when i try to install back the code doesnt even showing up from my inspire hr😭😭

 

Moderator edit: Title and format

 

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‎05-24-2019 19:44

‎05-24-2019 19:44

Hi @Kas88  What phone are you using to connect to? Is it on the Supported Devices List?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-25-2019 05:13

In response to NellyG

‎05-25-2019 05:13

Samsung J7Sent from my Samsung Galaxy smartphone.
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‎05-25-2019 06:48 - last edited on ‎03-17-2025 08:10 by Fitbit Moderator

In response to Kas88

‎05-25-2019 06:48 - last edited on ‎03-17-2025 08:10 by Fitbit Moderator

Hi @Kas88, welcome to the Fitbit Communit Forums! Thank you for your effort trying to solve this situation. If you are not able to access any of the functions of the tracker, that means that it is no longer paired with your account. Therefore you need to set it up again.

You mentioned that you have a Samsung J7. At the moment this model is still not listed as a compatible device. Although we can not guarantee a stable connection, you can try following these steps, in order to pair your tracker again:  Why can't I set up my Fitbit device?

Please try them out and let me know if it worked!

@NellyG thanks for bringing this up to our attention. 

Lucia | Community Moderator, Fitbit

Hat dir dieser Post geholfen? Bezeichne ihn als Lösung und gib mir Kudos 😄
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