Can’t receive message and call notifications

[Sarkel33]

When I try to pair the inspire to phone so I can recieve calls and messages, it just spins and spins. I just bought it yesterday. I got few texts then it Stopped working. I’ve restarted phone and erased and added app again, check all settings on phone and inspire app. I’ve tried everything and ready to take it back to store 

Moderator edit: subject for clarity

[SteveH]

Have you checked that your phone is supported by fitbit at www.fitbit.com/devices ? If it's not on that list and it's not fully working then taking it back to the store is probably your best bet.

[LiliyaFitbit]

Welcome to the Fitbit Community @Sarkel33 ! It's nice to see you around @SteveH !

@Sarkel33 thank you for sharing the details of the issue you're experiencing with your new Inspire tracker not receiving notifications. I appreciate your troubleshooting efforts. As I see, @SteveH responded to your inquiry. Was this the answer you were looking for? If it was, I recommend marking the answer given as a solution. 

@Sarkel33 Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists.

@SteveH thank you for your support!

Feel free to reach out if you have any other questions.

[Sarkel33]

Thanks for replying I’m taking back to store. Thanks

[LiliyaFitbit]

Hi @Sarkel33, thank you for your reply. 

I'm sorry to hear that you decided to return it. I appreciate your time and feedback, we're constantly working on improving our devices and user experiences.

If you have any questions, feel free to let me know.

[Sarkel33]

I was happy otherwise but that was a huge deal breaker as my son has health
issues so getting messages on it was important. I was given an older
version I’ll order a charger for and use and upgrade in future again:)