Can't remember Inspire 2 account password

[dalii]

Hi! I was logged out of my Android Fitbit account and I can't remember the password. I don't know how to fix it.

I followed the advice on other posts, where I should use a computer browser to do so. No luck. And I can't even find Fitbit Settings I can see my profile, but 'Fitbit Setting' on the homepage, and 'Settings' in the  Profile page leads me to Google settings.

Please help. All I want to do is sync my device. I have an Inspire 2, not a Charge, but that option is not available on the device select list on this Create Thread page. Sorry about that.

Moderator Edit: Clarified subject.

[FatimaFitbit]

Hi there @dalii! It's great to see you here in the Fitbit Community!

Thank you so much for reporting this situation and for all your efforts. 

You can try to follow these troubleshooting steps in case you have already migrated your account to Google:

1. Follow the steps to recover your account. You'll be asked some questions to confirm it's your account and an email will be sent to you.  If you don’t get an email:
   • Check your Spam or Bulk Mail folders.
   • Add noreply@google.com to your address book.
   • To request another email, follow the steps to recover your account .
   • Check all email addresses you might've used to sign up or sign in to your account.

2. Choose a password that you haven't already used with this account. Learn how to create a strong password.

3. For more information please see these help articles: Change or reset your password and How do I change or reset my Fitbit password? 

I moved your post to this thread, no worries!