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Can't see Inspire HR on the Set up process

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‎12-06-2019 02:17 - last edited on ‎12-07-2019 09:20 by Moderator Alum

‎12-06-2019 02:17 - last edited on ‎12-07-2019 09:20 by Moderator Alum

Hi I go through the process to set up a new device but when it comes to selecting the type of fitbit there is no inspire HR to click on and tips would be welcomed thanks

 

Moderator edit: Subject for clarity

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‎12-07-2019 09:18

‎12-07-2019 09:18

Hi @richard.s nice to see you here. Welcome to the Community Forums. 

 

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Please confirm that you're using a compatible phone and tablet to pair your Fitbit Inspire HR. The software on your phone or tablet should be up to date. You will find more information about the set up process here: Why can't I set up my Fitbit device? 

 

Let me know if you have more questions. 

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