Can't set alarms on my Inspire 2

[slg321]

Alarm setting on the fitbit Inspire 2 says to install Alarms in the mobile app, but the mobile app says Alarms is installed on the fitbit. How to resolve this to use Alarms on the fitbit?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @slg321. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2. 

To properly set alarms on your Inspire 2, please follow the steps provided here How do I manage alarms on my Fitbit device?

Hope that helps. 

[jla123]

And what do you do when they used to work just fine, and now today they won't sync at all. It adds the new alarm in the app, but it is greyed out, and says not yet sync'd, and no matter how many times I have removed the device, added it back to my account, turned off bluetooth, restarted my phone, and removed and redownloaded the app it still won't work for syncing alarms. I know it is syncing, it updates the steps, HR, and sleep data...but not the alarms.

[dzrider]

Alarms have been self-duplicating for several weeks (and can’t be deleted). This week, alarms no longer sync at all (cannot turn off/on).  Have restarted, reset, and reinstalled with no change to problem state. Using iPhone 13 with iOS 15.6.1.

[Frusta]

Mine too. I’ve been on the chat for about an hour to no avail. Updated my iPhone and re booted the watch. Total shambles… it needs fixing, it must be a general fault as my husband’s had the same error too. Giving up now as need to go out.

[MarreFitbit]

Hi there, @jla123. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe. I understand where your concern is coming from. 

In addition to the steps you've done so far, please try the following:

1. Sync your Fitbit to your account.
2. Restart your Luxe. 
3. Remove the alarm.
4. Sync your Fitbit.
5. Add the alarm.
6. Since once more.

Then they should start working. Please give it a try and let me know how it goes, I'll be glad to continue assisting you. 

[jla123]

First of all, I have the inspire 2, not the luxe, as I shared in my post. I have removed the device from my account and readded

Sent from my iPhone

[slg321]

Thanks for the response, MarreFitbit. The issue has been resolved.

[reganloomis]

I've done this as well and still have greyed out "Not Synched Yet" message, plus every time entered gets doubled (but not synched). Have rebooted, removed device from app, deleted and reloaded app, and restarted my phone. That is to say, wasted an hour of my life I'll never get back. So frustrated. 

[Bev-WA]

I just added the Inspire2, and I can't get my alarms to sync, nor can I delete them. The message continues to be "Not Synced" I've had the same issue with my Alta HR for several months. The alarms continue to work, but they stay greyed out, and the ones I've deleted will not remove from the display. Fortunately they function, but I can't tell which ones I've deleted and which are active. All the suggestions on the help page have failed to address the issue. It makes it hard to trust my alarms. I am dependent on them since my spouse's sleep schedule differs from mine. Will there be a software fix in the near future?

[AHABE]

@MarreFitbit 
These steps still leave me with duplicated - greyed out - unsynced alarms, which I can no longer enable or disable in the app, but only on the Inspire 2 device.

[Shalom04]

i have the same issue as you guys. it started a few days ago. Is it a bug following the latest version upgrade? i hope it will be fixed very soon as it’s really annoying. I am thinking to stop my account totally 😞

[BarbR9]

I have exact same problem. It started today. 😡😕

I did all that and it still isn’t working.

[jla123]

I tried every which way of adding, deleting rebooting, disconnecting, etc..:no go

[Bo-D]

The issue is that the Fitbit screen says “Add Alarms in the Fitbit app.” But the Fitbit app app says Alarms are already installed. What is the solution to this problem?

[Tiffany_Georgia]

Same issue and there is a lot of chatter on it so the Mods need to elevate. My inspire has worked fine for last couple of years and now alarms stay greyed out regardless. It started about a month ago with duplicate alarms or “ghost alarms” that popped up and that I could not delete and that “counted” as one of the 8 max. Now all are greyed out and no matter how many times I delete and sign out and sign back in and add, they stay greyed out. 

[ShantiOm]

Hello moderator, please see all the messages regarding this problem. I just got done chatting with “Irish” and followed the steps to uninstall/restart phone/ install app/ log back in… etc. 
have also followed your instructions here. 
the issue continues… please give this issue priority on your end… 

[Ljok]

Same exact problem here and also the same timeline for when it started. Wonder if it’s the current version of the app.

[solrider]

I am having the exact same problem and I've tried every suggested fix to no avail.  Frustrating!!!

[Missied]

Mine has only just started doing this….I think it must have been the recent update to the app!

Similar problem with inspire 2 - I’ve done all of the above & still won’t sync (although the watch has synced all other data)