Can't set up my Inspire 2 replacement

[Tahira.E]

My inspire 2 stopped working a few days ago and a replacement was sent to me. I've tried all evening to reconnect the new device to my app and it won't work. Error message appears asking me to turn on Bluetooth which is already switched on.

Please help!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Tahira.E. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your new Inspire 2 before reaching out. 

It seems that your Fitbit device cannot connect properly to your Fitbit app since you haven't yet forgotten the connection between your old Inspire 2 and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your new and old Fitbit device from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Fitbit device again.
• If there is no connection, restart your Fitbit device.

[Tahira.E]

Thank you for your help.

I was in contact with an advisor via the online chat and they have advised
me to send the device back.

Hopefully I'll have a resolution soon.

[MarreFitbit]

@Tahira.E Awesome! I'm glad to hear that our Support Team was able to help!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!