Can't set up my Inspire 2

[iborg]

Hi

I was initially having problems with syncing, and after doing some reading, rebooting the device and the phone, uninstalling then re-installing the phone app, I deleted the Inspire 2 from my account.

Now, when I try to add it back to my account, after re-booting the Inspire 2 and the phone, I cannot get the Inspire 2 to connect to the app.  I have tried a number of times.

I do get the to the point in the app where 4 digit code is asked for, and a code is displayed on the Inspire 2.

I enter the code in the app, then the app just sits there, spinning, with the word connecting.

It has also come up with 'Sorry, the setup is taking longer than usual.  Please be patient.  We're on it!'

This message is somewhat similar to the message I was originally getting when the device wasn't syncing.

Any other help will be appreciated.

Philip

Moderator Edit: Clarified subject

[Julia_G]

Hi, @iborg , it may help to make sure that Bluetooth devices other than your phone and your Fitbit are out of range or have Bluetooth turned off, as too many BT devices at once can confuse the signal.  It is a positive sign that the number is displayed - that means that at least initial connection is made.

When you next try, besides removing or turning off other Bluetooth devices, go to your phone’s Bluetooth settings and make sure your Fitbit is not shown on the list there - if it is, remove/forget the device.  I would also recommend toggling Bluetooth off and then on again and then making sure your Fitbit app is up to date.  Also, make sure your Fitbit is well charged and give it a restart.  Finally I suggest logging out of your Fitbit app and logging back in again (be sure you know the email and password that you used to set up your Fitbit account).  Doing all that will ensure that everything is fresh for the new set up.

Good luck and let us know if you have success.  Welcome to the forums.

Good luck and let us know how it goes.

[iborg]

Hi Julia

Thank you for trying to help.  I had already gone through those steps and it made no difference.

I tried again to get the two to talk with each other, and now they are, sort of.

I am now back to square one, with the app telling me it is 'Syncing your Inspire 2', then ' Sync is taking while. Sit tight."

[iborg]

For whatever reason it seems to working again.

Philip

[ManuFitbit]

Hi @iborg is good to see you back in the community.

Thanks for the troubleshooting performed in order to set up your device. I'm glad to know that it is working now. 

I'd recommend you to take a look in this article if the inconvenience is still occurring.

Thanks @Julia_G for your help. 

[iborg]

Hi ManuFitbit

Thanks for the link.  Not sure I had seen that particular one, but, I certainly saw something similar and went through a similar process.

Philip

[ManuFitbit]

Thanks @iborg for letting me know that.

Have a great day!

[Pepsidude]

I would recommend the Inspire HR it's battery life can last weeks. It also is good with tracking fitness. I would say the HR is the best inspire.

[ManuFitbit]

Welcome to the community forums @Pepsidude.

Thanks for commenting and giving your opinion about Inspire HR.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

[fgbrooks]

Hi Philip,

I was having the EXACT same problem as you had.  I also tried exactly the same steps with no luck.  I called Fitbit Support and the one thing different than all of the other advice was that they had me use the "Clear User Data" button.  This made the Setup procedure work.  Hope this helps anyone who runs into this same problem.

[iborg]

Hi

Thanks for letting me know.  If I run into the problem again, I hope I find this thread.

Philip

[ManuFitbit]

Thanks for visiting the community for the first time @fgbrooks!

Thanks for providing that detail into this topic. 

Let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.