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Can't set up replacement of my Inspire HR

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‎09-12-2019 05:45 - last edited on ‎09-13-2019 12:58 by Moderator Alum

‎09-12-2019 05:45 - last edited on ‎09-13-2019 12:58 by Moderator Alum

I got a replacement fit bit, charged it (I thought) and tried to sync it.  It recognizes it but on the screen is a long straight line and doesn't seem to be syncing.  On the app it says charge battery.  

Do I need to uninstall and reinstall the app on my computer?  This is very frustrating.

 

Moderator edit: Subject for clarity

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‎09-13-2019 13:12

‎09-13-2019 13:12

Nice to see that you're digging into the Forums @Stitchit. Nice to see you again. 

 

Thanks a lot for trying those steps, you have done an excellent job. It should be able to connect with your computer. You can confirm that your Fitbit is charging with these instructions. Did you check the steps suggested here: Why can't I set up my Fitbit device? If so, please let me know. Usually, that line means that your Fitbit is updating the firmware. 

 

You can also take a look of this helpful article about: Why can't I update my Fitbit device?

 

I'll be waiting for your reply.

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‎09-16-2019 04:43

In response to YojanaFitbit

‎09-16-2019 04:43

I think it's the cable, they are sending me a new one.  Stay tuned.....

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