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Can't start exercise on the Inspire HR

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‎10-02-2021 07:40 - last edited on ‎10-04-2021 07:17 by Fitbit Moderator

‎10-02-2021 07:40 - last edited on ‎10-04-2021 07:17 by Fitbit Moderator

I have been using my Inspire HR for almost 2 years now and all was good until yesterday.

When I try to start a tracked exercise the start/play icon does not respond when I tap it.
The touchscreen on the fitbit works fine otherwise but the run won't start even though the fitbit is successfully 'connected' to my phone.

I've tried restarting the fitbit but no luck. Any ideas?

 

 

Moderator Edit: Clarified subject

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‎10-04-2021 07:19 - last edited on ‎10-14-2023 18:36 by Fitbit Moderator

‎10-04-2021 07:19 - last edited on ‎10-14-2023 18:36 by Fitbit Moderator

@greenasil I hope you're doing well!

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-05-2021 09:30

In response to AlvaroFitbit

‎10-05-2021 09:30

Thanks for that, turns out I was able to get a replacement device. Looking forward to receiving it and being able to track my bike rides again!

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‎10-05-2021 12:32 - last edited on ‎10-14-2023 18:35 by Fitbit Moderator

In response to greenasil

‎10-05-2021 12:32 - last edited on ‎10-14-2023 18:35 by Fitbit Moderator

@greenasil glad to hear that our Support team is replacing your tracker. Hopefully you will be back on track in no time.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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