Can’t sync inspire HR to my iphone7

[Alison2501]

Since updating the Fitbit app On Saturday 9th May I haven’t been able to sync watch to phone. I have gone through all the troubleshooting links but it is still going round & searching for the watch.

Feeling frustrated as just want my watch to sync properly. So please advise what I can do other than what’s on site.

kind regards

Alison

[Julia_G]

Hi, @Alison2501 , if you have tried most of the other recommendations, you could try setting it up as a replacement device.  This will not cause you to lose any data, so don’t worry about that.

Please do not remove the Inspire from your account first!  That can cause many more issues...

So, on your Fitbit app, go to your account screen (click on your profile picture icon top left).  On the next screen scroll to + Set up a new device.

From the drop down list choose your device (either Inspire or Inspire HR, whichever one you have)

You will get a message saying “There is already and Inspire/Inspire HR on your account. Do you want to replace it?”. Choose “Yes” and follow the instructions from there.

Doing this can often force a sync and get you going again.

I hope this helps.  Let us know how it goes, and welcome to the forums!

[Sandymagic]

Setting it up as a replacement device worked.  Thank you.

[cbult19]

This happened to me and I turned my phone off and back on. 🙂

[Julia_G]

@Sandymagic , it is a little known tip that can often force a sync when other suggestions fail.  The important thing is not to remove the Fitbit from the account first.

I am really glad it worked for you. 

Happy Fitbitting!

[Alison2501]

Thank you but I’ve done all of that but still no joy.

Sent from my iPhone

[Julia_G]

Hi, @Alison2501 , did you set it up as a replacement device?

[Alison2501]

xmnuz23762,

Thank you for this, that’s the only thing I haven’t done so will give it a go.

Sent from my iPhone

[Alison2501]

Julia_G,
I’ve tried what you said & still no joy, just keeps on searching 😞

Sent from my iPhone

[Julia_G]

@Alison2501 , sorry that didn’t work!  Sync issues are pretty common and often resolve themselves spontaneously.  If you have tried all the various steps:

Resetting Fitbit

Turning bluetooth off on your phone, waiting a moment and then turning on again

Logging out of app, and logging back in again (make sure you use the same email and password that you set up your account with!)

Turning phone off and then on.

Setting up as a replacement device

Deleting the app and redownloading it (again, make sure you use same email address and password)

Then you have probably worked through all the troubleshooting steps.  You may want to get in touch with Fitbit Customer Support on contact.fitbit.com but be aware it may take some time for them to get back to you, due to the worldwide pandemic situation.  In the meantime, I would try these suggestions again.  Please do not remove the device from your account (setting it up as a replacement has the same effect without risking removing it and not being able to refind it).

When you try these fixes, do make sure that other Bluetooth devices are turned off or are out of range, as the signals can interfere with each other.

[poettime]

I tried all of your suggestions but my Fitbit isn't syncing since up I-phone update last night.  Thanks

[Julia_G]

@poettime , it is probably worth trying some of the above suggestions another time, especially the restart procedure and the setting up as a replacement device procedure.

I am afraid I do not have any further suggestions.

[Alison2501]

@Julia_G, sorry Just seen your message. Nothing worked so had to phone customer support it took them a while to help me as they did all what I had done before 😂.
After 2hrs we finally got it synced to my iPad & my phone. Fingers crossed it doesn’t happen again.

Sent from my iPhone

[poettime]

Thanks.....I'll try that. They sent me some instructions by email but it
was all that I had tried before. Good luck!