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Can't sync - "no device found"

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‎09-17-2020 07:25

‎09-17-2020 07:25

My device can not "find" my Fitbit Inspire when I try to sync.  I also keep getting a prompt to update the firmware, but it does not work. It says my device can't connect with my Fitbit. 

 

I have tried the Fitbit app on my laptop, phone, and tablet, but with no luck.  Last week I was in contact with a staff member from Fitbit, and they suggested re-installing the app, using another device, and restarting my Fitbit.  I have tried it all - and nothing works!

 

Has anyone had similar problems?  Or does anybody have suggestions?  Please help!

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‎09-17-2020 08:00

‎09-17-2020 08:00

Hi @foodie___ 

 

Which phone do you have and is it on the list of compatible devices? click to see

 

You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

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