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Can't track water, exercise or food

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‎06-15-2020 15:54 - last edited on ‎06-17-2020 09:58 by Fitbit Moderator

‎06-15-2020 15:54 - last edited on ‎06-17-2020 09:58 by Fitbit Moderator

My Fitbit won’t let me track my water, exercise or food intake. Has anyone had this happen and know what I can do to fix it?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎06-17-2020 10:01 - last edited on ‎04-29-2025 07:55 by Fitbit Moderator

‎06-17-2020 10:01 - last edited on ‎04-29-2025 07:55 by Fitbit Moderator

@MichelleBurke Thanks for being part of our Community! 

Let me help you with your issues logging water, exercise and food. Where are you viewing this issue (on the app or on the tracker)? Have you tried any troubleshoots? If it is on the app then try logging out, restart your phone and log back in. If it is on the tracker then try restarting your tracker.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-04-2021 12:45

‎02-04-2021 12:45

It’s happening to me too. Did you get any help or did you figure it out ?

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‎02-10-2021 11:10 - last edited on ‎04-29-2025 07:55 by Fitbit Moderator

In response to Roxyseg

‎02-10-2021 11:10 - last edited on ‎04-29-2025 07:55 by Fitbit Moderator

@Roxyseg It's nice to have you on board!

Thank you for reporting this. Could you please try the suggestions in my previous post? Hopefully they will help solve the issue.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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