Can't update Inspire HR

[Sandra0908]

I received a notice to update my Inspire HR. But because my electronic coatch NEVER connect on my Fitbit cell application, I can’t start the update. I also have a problem with the GPS. It’s activated « always » on my phone setting. But it never works. I never see any kilometers. It seems that it impossible to connect the Bluetooth. Never. 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Sandra0908 It's good that the community is growing!

Let me help you with your Inspire HR not updating and that the GPS doesn't work. Regarding the update lets try refreshing the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Regarding the GPS as you may know the tracker uses your phone GPS signal but you need to enable it and record the activity from your tracker. You can read more about this feature here.

Let me know how it goes.