Can't update Inspire HR

[suesc24]

Hi,  I've done all the troubleshooting, searched the community and followed the advice and I still can't update my Inspire HR:

Inspire HR is attached to laptop and fully charged AND has been restarted

Internet is on and fully functioning

Android phone is right next to fitbit and has been restarted as well

Phone shows Fitbit in Bluetooth connection and permissions for location and GPS are on

Firmware version is 34.20001.63.18

Apps version is 3.28 and has location permission and storage on

Phone is Motorola Moto e5 play

Thanks  for any help you can give. Have retried this several times...very frustrating.

[JuanJoFitbit]

Hi @suesc24, welcome to our Fitbit Community! I'm sorry to hear that the firmware of your Fitbit Inspire won't update. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.