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Can't update Inspire firmware

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‎02-23-2021 08:55 - last edited on ‎02-23-2021 09:44 by Fitbit Moderator

‎02-23-2021 08:55 - last edited on ‎02-23-2021 09:44 by Fitbit Moderator

I have an Inspire tracker and my app on my phone has been telling me for a while now to update my tracker, however each time I try it starts to do it and a line appears on my tracker then about 5 minutes later an X appears on my tracker.  Then the app continues to say to keep the page open as it is updating the tracker for a good half an hour then eventually it says update has failed.  Why is this and how can I update it please.

 

 

Moderator Edit: Clarified subject

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‎02-23-2021 09:46

‎02-23-2021 09:46

@Tap62 Thanks for stopping by! 

 

Let me help you with this. I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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