help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't use Mobility as an activity anymore

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2024 08:05 - last edited on ‎09-25-2024 14:58 by Fitbit Moderator

‎09-04-2024 08:05 - last edited on ‎09-25-2024 14:58 by Fitbit Moderator

I've been manually tracking mobility as an activity.  As of September 1, mobility is no longer an option to choose.  Any idea how to get the mobility option back?

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-25-2024 15:05 - edited ‎09-25-2024 15:27

‎09-25-2024 15:05 - edited ‎09-25-2024 15:27

Hi there, @Bgant. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I will do my best to help you with this! 

To better assist you, would you mind confirming if you're referring to MobileTrack? If so, please confirm if you've tried the steps below to set up MobileTrack: 

  1. Log into the Fitbit app and tap the Today tab > Devices.
  2. Under Add connections, tap Add phone.
  3. Follow the instructions to set up your phone.


If the above doesn't describe your issue, I'd like to know more about the mobility option you're referring to. Is it an exercise included in your Inspire? Is it a third-party app? 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎09-25-2024 15:05 - edited ‎09-25-2024 15:27

‎09-25-2024 15:05 - edited ‎09-25-2024 15:27

Hi there, @Bgant. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I will do my best to help you with this! 

To better assist you, would you mind confirming if you're referring to MobileTrack? If so, please confirm if you've tried the steps below to set up MobileTrack: 

  1. Log into the Fitbit app and tap the Today tab > Devices.
  2. Under Add connections, tap Add phone.
  3. Follow the instructions to set up your phone.


If the above doesn't describe your issue, I'd like to know more about the mobility option you're referring to. Is it an exercise included in your Inspire? Is it a third-party app? 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes