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Can't use same email to sync my Inspire 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-23-2022 08:03 - last edited on ‎12-18-2022 22:51 by Fitbit Moderator

‎02-23-2022 08:03 - last edited on ‎12-18-2022 22:51 by Fitbit Moderator

I have the inspire 2 , it’s not syncing anymore. I also have the kids ace3 that one will sync. I uninstalled the app and reinstalled but now I can’t use my same email how do I resolve this?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-25-2022 14:37

‎02-25-2022 14:37

Hi there, @Molly1949. Welcome to the Community Forums. 

 

As a first approach, I'd like you to please make sure about the following requirements: 

 

  • Confirm that you're using the correct email address and if you don't remember your password check: How do I change or reset my Fitbit password?
  • Your iPhone is running the latest version of iOS. To check, tap Settings >General > Software Update.
  • Your iPhone is connected to cellular data or Wi-Fi.
  • The Bluetooth setting on your iPhone is turned on. To check, tap Settings >Bluetooth.
  • If you use more than one phone or tablet to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
  • Your Fitbit device is charged.

 

Once the above has been verified, please try the troubleshooting steps below:

 

Reopen the Fitbit app after each step until your device syncs:

 

  1. Restart your phone. For instructions, see the Apple help article.
  2. Remove the Bluetooth connection between your iPhone and your Fitbit device:
    1. On your phone, go to Settings > Bluetooth >the information icon > next to the name of your Fitbit device > Forget This Device
    2. Immediately, a message appears asking you to allow your device to display your iPhone notifications. Tap Allow.
    3. Open the Fitbit app and set up the connection again. A message appears asking you to allow your Fitbit device to pair with your phone.
    4. Tap Pair to approve the request.
  3. Remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone.

 

Hope that helps. 

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‎02-27-2022 07:25

In response to YojanaFitbit

‎02-27-2022 07:25

Please remember @Clw628 that you already have a fitbit account. 

Do not try to setup another account with the same email. 

Use the I have an account option and log into your account. 

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