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Cannot change clock face on my Inspire HR

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‎11-23-2020 03:11 - last edited on ‎11-24-2020 04:14 by Fitbit Moderator

‎11-23-2020 03:11 - last edited on ‎11-24-2020 04:14 by Fitbit Moderator

Unable to change clock face on Inspire HR. I can see clock face for my device and all clock faces available. However, when I click on any one of them to change, the page simply keeps spinning and loading on my app.

Tried using Wifi/Mobile data with same results. Rebooted Inspire as recommended and tried again to no avail. Removed all paired Bluetooth devices previously paired on my phone before reconnecting to Fitbit. None of these helped. I use an HTC Android device.

 

 

Moderator edit: format

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‎11-24-2020 04:13

‎11-24-2020 04:13

Hi @TD07, welcome to our Fitbit Community. I'm sorry to hear about the difficulties that your Inspire HR has experienced when trying to install a new clock face. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please let me know if you restarted your Inspire HR as described in this help article. In the meantime, make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of the app, restart your phone, open the app again and log in. Finally, try changing the clock face again and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎11-24-2020 05:41

‎11-24-2020 05:41

I saw that you voted in the thread I made earlier this year, I think the issue for me was my Android version (I think my phone had Android 6). Tried changing the clock face though my dad's phone which was up to date and it worked perfectly fine. My phone broke a few weeks later and I've never had any issues since I got my new one. Hope it helps!

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‎11-24-2020 08:53

In response to ElinP

‎11-24-2020 08:53

Hi @ElinP, thank you for joining us in this thread. I'm so glad to hear that your Inspire Hr is working properly with your new phone. Thank you for sharing your feedback since this info will be helpful for other users that experience the same issue.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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