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Cant pair Inspire 2 with my Samsung Galaxy

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‎06-29-2023 12:33 - last edited on ‎06-30-2023 09:17 by Fitbit Moderator

‎06-29-2023 12:33 - last edited on ‎06-30-2023 09:17 by Fitbit Moderator

My inspire 2 drowned and died, so i bought a new one. I am unable to pair with my Samsung galaxy. I go through the process enter the four digits but the message reads "turn on Bluetooth to set up your tracker". Bluetooth is on. I have uninstalled fit bit app, and installed again - no change. I turned my phone off and on again no change any ideas?

 

Moderator edit: clarified subject.

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‎06-30-2023 09:36

‎06-30-2023 09:36

It's good to see you in the community for the first time @Jan0309.

Thanks for the details provided about your Inspire 2.

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed.

 

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‎07-15-2023 02:56

‎07-15-2023 02:56

Hi, were they able to help you solve this? I'm having the same issue with a fitbit Ace 3. Very frustrating! Thanks

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‎07-16-2023 07:26

‎07-16-2023 07:26

You never mentioned which version of the Fitbit app you have, for example, are you running anything less than Android 8.0 isn't supported by Fitbit.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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