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Cardio fitness score not available in app

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‎10-29-2020 05:53 - last edited on ‎10-30-2020 19:14 by Fitbit Moderator

‎10-29-2020 05:53 - last edited on ‎10-30-2020 19:14 by Fitbit Moderator

I updated the firmware on my Inspire HR and now I do not see my cardio fitness score on the app.  All is shows me is my heart rate through the day.

 

Where did it go?  Anyone else seeing this?

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎10-30-2020 19:14

‎10-30-2020 19:14

Hi @cfgiunta, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎11-02-2020 10:46

In response to RicardoFitbit

‎11-02-2020 10:46

Same for me Android 10. Tried to force close the app, no change.

I'm certainly not reinstalling it, find a fix! 

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‎11-04-2020 01:23

In response to RicardoFitbit

‎11-04-2020 01:23

Any update? For me it disappeared without any action from my side (no updates that I'm aware of). Got a Versa 3.

Very frustrating, last week it was there, this week it isn't. When I click on the heart rate details I get a list of my recent daily averages, not the overview. 

Galaxy Note 10, everything up to date 

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‎12-13-2020 01:16

In response to RicardoFitbit

‎12-13-2020 01:16

Hi there!

 

I don't believe that I have done anything different on my phone - the OS has not changed in weeks and I don't think the fitbit app version has changed - but my cardio information also disappeared. This was maybe 2 days ago. Which is disappointing as this was the only reason I spent extra on this particular fitbit.

 

Any update on what has caused this to happen? Thanks. 

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‎12-14-2020 05:41

In response to NickyG.

‎12-14-2020 05:41

I had the same problem and, as Fitbit hadn't given a solution here, I phoned them.  I was talked through getting to Settings and then Reboot on the Inspire HR. I then followed the on-screen instructions to press the screen for 3 seconds. There was no immediate change, but when I checked 10 minutes later the Cardio Fitness screen was back and none of my history had gone.

 

I hope this helps others with the same problem.

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