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Change over from Alta HR to Inspire HR

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‎08-16-2020 09:17

‎08-16-2020 09:17

My Alta HR has broken beyond repair and I have just bought an Inspire HR as a replacement.  Do I have to uninstall the existing Fitbit app from my phone and reload?  Do I need to register on my account that I have changed from Alta to Inspire?  Will all my existing data be saved?  Thanks

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‎08-16-2020 18:31

‎08-16-2020 18:31

Hi @Hilcot  remove the Alta HR from your account and set up the Inspire HR as a new device on an existing account. Your history will be there and you'll keep adding on to it. Congrats on the new Fitbit!

Stepping in the U.S.A. since September 2013. Android 14

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‎08-16-2020 18:31

‎08-16-2020 18:31

Hi @Hilcot  remove the Alta HR from your account and set up the Inspire HR as a new device on an existing account. Your history will be there and you'll keep adding on to it. Congrats on the new Fitbit!

Stepping in the U.S.A. since September 2013. Android 14

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‎08-17-2020 06:50

In response to Odyssey13

‎08-17-2020 06:50

Thanks. I did actually work it out for myself in the end!  Have since had trouble syncing but just read a previous post and reply which seemed to resolve it - ie switching phone Bluetooth on and off.  

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